Return and Refund Policy

We want you to be fully satisfied with your New Multi products.

• Eligibility: Products must be reported within 24 hours of delivery if damaged, spoiled, or incorrect.
• Non-Returnable Items: Due to hygiene reasons, frozen and perishable items cannot be returned once received unless defective.
• Refunds: Approved refunds will be processed within 7 business days to the original payment method.
• Replacement: Where possible, defective or incorrect items will be replaced at no additional cost.

For any issues, contact us immediately at hello@newmulti.com.sg. Our team will guide you through the process quickly and efficiently.