Delivery fee is $8.00 for spending of below $65. Free delivery for spending above $65.
New Multi will only deliver your order to the front door at the stated delivery address. In the event where New Multi has been notified to leave your order on your doorstep, New Multi shall not be liable for any consequential, indirect or special damages or loss.
Delivery slots are subjected to availability. New Multi will try to deliver the products to your delivery address within the delivery time frame selected by you, but does not and cannot guarantee that the selected delivery time frame will be met as there may be external factors such as weather, traffic, haze, etc. New Multi will not be liable for any deliveries made outside the delivery time frame. Should your designated delivery location be inaccessible, resulting in us being unable to make the delivery, we will contact you to determine the best alternative location and/or date.
Please notify New Multi immediately should there be any change to your delivery address, date or time of delivery, or contact number. Any changes in the delivery address, date or time of delivery after the confirmation of your order may incur an administrative charge of S$20.00.
If an order is cancelled, or if no one is at the delivery location to receive the order during the chosen delivery slot, New Multi reserves the right to charge a restocking fee equal to the sum of (1) 100% of the total dollar value of your frozen items, plus (2) a re-delivery or cancellation fee of S$20.00.
Once an order is being processed, amendments to the order will not be accepted. To add items, kindly create a new order within 48 hours prior to delivery and inform us via email here. All amendments, if agreed to surcharge or cancellation of deliveries, must be confirmed email.