Please check your order upon delivery. Should there be discrepancies in items received, kindly send us an email here. All issues must be reported within 1 working day after receiving the Products.

Refunds for Product purchased under the promotional offer will be based on the terms of the promotional price. Gift items and hampers are non-exchangeable.

Discrepancies will be dealt with in the following manner:

  • If any Product is proved to have been delivered in a damaged / defective condition or wrong items delivered, exchange of Products/refund will be offset in the next order placed.
  • If additional/wrong or damaged Products are delivered, New Multi reserves the rights to collect the Products from customer.
  • If items are wrongly or short delivered by mistake, New Multi reserves the rights to refund the difference or supply the correct / short delivered item upon customer’s future order.
  • If an item is damaged, New Multi reserves the rights to request for photo evidence.

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